Orchistra 7 Qmatic Solution for SME and Enterprice

Orchestra is an enterprise customer journey management platform for improved customer and employee experiences.

How Qmatic support the Customer journey

Orchestra is an enterprise customer journey management platform for improved customer and employee experiences

Built for organizations with complex requirements, many and/or large premises and a need to manage solutions centrally.

Used by international customers in Finance, Retail, Healthcare and the Public sector.

Generates value across your organization

Empower your customers. Let customers understand and trust the process. Deliver seamless and personalized journeys. Listen to feedback.

Attract more customers. Increase the conversion rate. Reduce walk aways and no shows. Match staff to customer needs.

Match customers with the right resources. Reduce transaction times. Shorten lead times. Retain employees.

Monitor your service situation. Benchmark your operations. Learn from customer and employee behavior. Identify customer needs earlier.

Walk in customers, Mobile ticket, Online appointments.

Arrival: On arrival, customers select the service they need or they check in at a self service kiosk or with a mobile employee.
Waiting: Most customers will endure a period of waiting. Ensure a great customer experience bye ngaging with content, keeping the customer up to date, and letting them wait anywhere.
Serving: Customer is called and served based on needs, identity, customer history and staff skills Segmentation.
Post-serving: After a customer has been served, staff close the transaction and relevant data like wait time and transaction time are recorded.